How we work
Clear steps, written quotes and checked documents. This page explains what happens to your request and the rules we apply to every transaction.
From request to handover
Tap each step to see what happens and who is responsible.
Your request is logged and assigned to one account contact, who confirms receipt and asks for anything missing.
We search our network of distributors, operators and repair organisations for the part in the conditions you accept.
Before quoting, we review the supplier's certificates and trace documents and check them against the part number and serial number.
You receive price, condition, documents, lead time, validity and delivery terms in writing.
On your order we confirm with the supplier, arrange inspection on receipt where applicable, and coordinate packing and shipping.
The part reaches you with its full document pack. Questions after delivery go to the same contact.
Rules we apply to every transaction
Supplier checks
We work with suppliers whose documents and history we can verify, and we review their paperwork on each transaction rather than relying on reputation.
Documents before price
No quote goes out without the condition and supporting documents stated. If they are not available, the quote says so.
Export control and sanctions
We screen destinations, parties and end use against applicable rules, and ask for end-use statements where required.
Confidentiality
Your requirements, pricing and fleet information are shared only as far as needed to complete your order.
Questions
Search or filter the questions we are asked most often.
We work mainly by sourcing against each request from a wide supplier network, which lets us search for the exact part and condition you need. Where stock is held, the quote says where it is located.
Yes. Mark your request as AOG and it is prioritised. We will tell you quickly whether we can find the part and how soon it can reach you.
No. We are a trading company. Repairs, overhauls and certification are carried out by approved repair organisations, and we can source parts in overhauled or repaired condition.
Yes. Use the parts request form for up to ten lines, or email a spreadsheet with part numbers, quantities and conditions for larger lists.
It depends on the part and its source. Each quote states the certificate that comes with the part, such as EASA Form 1, FAA 8130-3 or a manufacturer's certificate of conformity.
Where the source can provide them, yes. Tell us at the request stage so we can confirm before quoting.
Yes. Our commercial licence and company documents are shared on request as part of your supplier approval process.
No. Pre-purchase inspections are carried out by independent approved maintenance organisations, so the findings are objective.
No. Our licence covers buying and selling aircraft and helicopters. We do not lease, operate or charter aircraft.
Send us the specification, status and records summary. If it fits what we trade, we will make a written offer to buy it.
Quotes are written, state the currency, validity, delivery terms and payment terms, and are specific to the part, condition and documents offered.
We ship internationally, subject to UAE law and applicable export control and sanctions rules. Some destinations, end users or items may require licences or may not be possible.
Yes. We do not share your identity, requirements or pricing with third parties beyond what is needed to source and ship your order.
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